Frequently Asked Questions

Is there a fee to list my event on Jitz Experiences?

No, listing your event on Jitz Experiences is completely free. We don't charge any fees, ensuring you keep all the profits from your event registrations. Our goal is to support and promote your experiences.

How do I receive the profits from my event registrations?

When you list your event on Jitz Experiences, we provide direct links to your event website. With no commissions or fees, you receive all the profits from your event registrations while we provide the tools to help you succeed.

What kind of reach can I expect for my event on Jitz Experiences?

By listing your event on Jitz Experiences, you can expand your reach to a diverse, international community of BJJ enthusiasts actively seeking their next adventure. Our platform offers global exposure for your event.

Does Jitz Experiences provide any marketing support for my event?

Yes, we help you market your experience at no cost. Once your event is listed on our site, we actively promote it, ensuring maximum visibility and attendance. This free marketing support helps you reach a wider audience.

How easy is it to list my event on Jitz Experiences?

Listing your event on Jitz Experiences is simple and intuitive. Our user-friendly process allows you to focus on creating an exceptional experience for your attendees without any hassle.

+ Add your experience

What kind of community can I expect to be a part of on Jitz Experiences?

By listing your event on Jitz Experiences, you become part of a vibrant network of organizers and practitioners who share your passion for jiu jitsu. Our community is committed to fostering a supportive and inclusive environment.

I don't have a dedicated website for my event. Can Jitz Experiences help?

Yes, if you don't have a dedicated website for your event, we offer support in creating a professional webpage to effectively promote your jiu jitsu experience. Our website assistance ensures your event has a strong online presence.

Does Jitz Experiences offer any tools to help me engage with potential participants?

Yes, our platform offers powerful tools to boost interaction with potential participants, helping you connect with your target audience effectively. These enhanced engagement features help you build excitement and anticipation for your event.

My experience is already listed on Smoothcomp. Should I also list it on Jitz Experiences?

Yes, absolutely! Even if your experience is listed on Smoothcomp, listing it on Jitz Experiences provides an additional platform for the BJJ community to discover your event. People will still register through your Smoothcomp page, but listing on Jitz Experiences gives you extra visibility and exposure. It's a win-win situation, as you can reach a broader audience without any additional costs or complications.

I submitted an experience, but I don't see it listed on the site. How long does it take for the listing to appear?

Once you submit an experience using the "Add Your Experience" form, our team reviews the information to ensure it meets our guidelines. This process usually takes 24-48 hours. If your submission is approved, the experience will be listed on our site within that timeframe. If you have any questions or concerns about your submission, please contact us at support@jitz.life.

What should I do if I'm not sure about some of the details when submitting an experience?

If you're unsure about certain details when filling out the "Add Your Experience" form, we recommend providing as much accurate information as possible. If you're missing some information, you can leave those fields blank or provide an estimate. The event host or coordinator can always update the listing later by submitting a "Support Ticket".

Can I submit an experience that's not specifically BJJ-related but might be of interest to the community?

While our primary focus is on BJJ-specific experiences, we're open to listing events that may be of interest to the BJJ community. If you are hosting (or come across) a unique experience that you believe would appeal to BJJ practitioners, feel free to submit it using the "Add Your Experience" form. Our team will review the submission and determine if it's a good fit for our platform.

I noticed an experience that I submitted has been modified or removed. Why did this happen?

Jitz Experiences reserves the right to modify or remove any experience listing to ensure it meets our platform's guidelines and standards. This may occur if the information provided is inaccurate, outdated, or if the experience violates our terms of service. If you have questions about a specific listing, please reach out to us at support@jitz.life, and we'll be happy to clarify the situation.

I don't have a website for my experience. Can I still list my experience on Jitz Experiences?

Yes, you can still list your experience on Jitz Experiences even if you don't have a dedicated website. Our design team can help you set up a direct payment link for your experience through our site. Alternatively, you can enter your email address, and people can contact you to discuss payment through email if you'd prefer not to have athletes pay directly online. If you'd like to have your own unique website for your experience, our design team can also assist you in building one.

Do people have to pay online? We usually don't charge fees online for our experiences.

No, people don't have to pay online if that's not your preferred method. You can enter your email address, and people can contact you to discuss payment through email if you'd prefer not to have athletes pay directly online. This way, you can maintain your usual payment process while still benefiting from the exposure and visibility that listing on Jitz Experiences provides.

How can I make my experience stand out on Jitz Experiences?

To make your experience stand out, we recommend providing detailed and engaging descriptions, high-quality images, and any unique selling points that set your event apart. Our team is also available to provide guidance and suggestions on optimizing your listing for maximum impact.

Can I list multiple experiences or recurring events on Jitz Experiences?

Absolutely! You can list as many experiences as you'd like on our platform, whether they're one-time events or recurring offerings. We encourage you to take full advantage of our free listing service to maximize your reach and attract participants to all your jiu jitsu experiences.

What if I need to make changes to my experience listing?

If you need to make changes to your experience listing, please fill out a Support Ticket and include details of exactly what you want to change. For any additional questions or concerns, feel free to contact us at support@jitz.life. Our team is here to help you ensure your listing accurately reflects your event and provides the most up-to-date information for potential participants.

How do I register for an experience on Jitz Experiences?

Jitz Experiences is a listing platform that provides links to the experience's official website. To register for an event, click on the "Book Now" button on the experience page, and you'll be directed to the organizer's website, where you can complete your registration and payment.

Can I purchase tickets or make payments through Jitz Experiences?

No, Jitz Experiences does not handle payments or ticket purchases. All transactions are conducted through the experience organizer's official website. If you have questions about refunds, pricing, or other concerns, please contact the organizer directly through their website.

The experience is listed on your site, but when I click on "Book Now," the organizer's page says the event is full. What should I do?

Jitz Experiences is a listing site and does not have control over an event's capacity. If an experience is showing as full on the organizer's website, it means they have reached their maximum number of participants. We recommend reaching out to the organizer directly to inquire about any potential openings or waitlist opportunities.

The price listed on Jitz Experiences is different from the one on the organizer's website. Why is that?

Jitz Experiences lists the lowest price available for an experience. We do not include all pricing options or packages. For a complete breakdown of pricing and available packages, please visit the experience organizer's official website.

The information about an event is incorrect on Jitz Experiences. What should I do?

We strive to maintain accurate and up-to-date information on our platform. However, if you notice any discrepancies, please fill out the "Update Event Information" form, and we will make the necessary changes as quickly as possible.

Is there a way to save an experience I'm interested in for later?

We are currently working on updates to our platform that will allow for user logins and the ability to save events. In the meantime, we recommend bookmarking the experience page or noting down the event details for future reference.

What if I have questions about the experience that aren't answered on the listing?

If you have specific questions about an experience that aren't addressed in the listing, we recommend reaching out to the organizer directly through their official website or contact information provided. They'll be best equipped to answer any detailed inquiries you may have.

Can I leave a review or rating for an experience I attended?

Currently, our platform does not have a built-in review or rating system. However, we encourage you to share your feedback directly with the experience organizer, as they value your input and use it to continually improve their offerings.

What are the shipping options for US orders?

We offer free shipping within the US on all orders over $50. For orders under $50, a flat shipping rate of $5 applies.

Do you ship internationally?

Yes, we offer international shipping. However, please note that shipping costs and delivery times may vary depending on your location. Additionally, international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

How much does international shipping cost?

A flat rate of $10 applies to all international orders, regardless of the order value.

How long does international shipping take?

International shipping times may vary depending on your location and the shipping method selected. Generally, orders are processed within 1-2 business days, and shipping can take between 7-21 business days. Please note that these are estimated timeframes, and actual delivery times may differ. Additionally, international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Do you offer expedited shipping options?

Currently, we do not offer expedited shipping options. All orders are shipped using standard shipping methods. If you need your order by a specific date, please place your order well in advance to allow for processing and shipping times.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the courier's website.

What is your return and exchange policy?

We want you to be happy with your purchase. However, please note that we do not offer refunds or returns for orders due to changes of mind or buyer's remorse. To ensure your items fit perfectly, please check the sizing information for each product before purchasing, as we don't offer exchanges, refunds, or returns for wrong sizes. If you have any questions regarding size and fit, don't hesitate to reach out to us at support@jitz.life, and we'll be happy to help you.

What if I receive a misprinted, damaged, or defective item?

If your order arrives misprinted, damaged, or defective, please submit a claim with a picture and description of the issue within 10 days of receiving the product. Send your request to returns@jitz.life. Claims resulting from our error will be covered at our expense, and we'll replace the items at no additional cost.

What happens if my package is lost in transit?

If your package is lost in transit, submit your claim no later than 20 days after the estimated delivery date. We'll cover any errors on our part.

What if I provide an incorrect address?

If the address provided is deemed insufficient by the courier, the shipment will be returned to us. You will be responsible for the reshipment costs once we confirm an updated address.

What happens if I don't claim my shipment?

Unclaimed shipments returned to us will incur additional reshipment costs if you wish to have them sent to you again (if and as applicable).

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secure and encrypted to protect your personal information.

How long will it take to receive my order?

Processing and shipping times may vary depending on the product and your location. Generally, orders are processed within 3 business days, and shipping can take between 3-10 business days. Please note that these are estimated timeframes, and actual delivery times may differ.

What if I have a question or concern not addressed here?

If you have any other issues with your order or concerns, don't hesitate to reach out to our customer support team at support@jitz.life, and we'll do our best to assist you.

How do I submit a support ticket?

To submit a support ticket, fill out the form provided above with your contact information, request type, and detailed description of the changes you need. Be as specific as possible to help us assist you effectively.

Submit a Support Ticket

How long will it take to process my request?

While we strive to respond to all requests promptly, processing times may vary based on the complexity of the request. You can expect a response within 3 - 5 business days.

Will I receive confirmation of my ticket submission?

Yes! After submitting your support ticket, you will receive a confirmation message along with a unique ticket number for reference.

Can I check the status of my support ticket?

Currently, we do not have a ticket tracking system in place, but you can reply to the confirmation email for any updates or inquiries regarding your ticket.

What if I need to make multiple changes?

If you have multiple requests, please submit a separate support ticket for each one to ensure clarity and proper tracking.

Who should I contact if I have questions about my submission?

For any questions regarding your submission, please reply to the confirmation email you received after submitting your support ticket.

Can I update my contact information after submitting a ticket?

If you need to update your contact information after submitting a ticket, please reply to your confirmation email with the new details.